Spine not openning on Mac

sharbelfs

hi there,

I just bought Spine 2 days ago (Essencial version) and it was working fine (using on Mac El Capitan), until today when I got a message to update the software (from 3.1.03 to 3.1.04) and it stopped work.
At first I clicked to not update, but after that I clicked to update (neither work).
The software show the loader, but after that the loader disappear and nothing happens (software not responding).
I already removed and installed the software again, also, there is no log file anywhere, there is no spine folder on "/Library/Application Support"

but what is weird is that I just tried to use the trial version and it worked, just my registered version that doesn't work.

can anyone help me?

Nate

I know this may not help you much, but I've verified 3.1.04 ESS works on El Capitan.

Loading Image

I wonder what could be different on your system? 🙁 Any idea what has changed recently, besides the Spine version 3.1.04?

You can try going back to 3.1.03. To do that without being able to run Spine, you can create a text file here:
<user home folder>/Library/Application Support/Spine/version.txt
In the text file, type "3.1.03" without the quotes, then start Spine. I have a feeling it still won't work, since there should not have been such large changes from 3.1.03 to 3.1.04, but it's worth a try.

If you can post or email the spine.log, that may help:
<user home folder>/Library/Application Support/Spine/spine.log
You can also look in Console.app, sometimes errors are output there but not in the spine.log.

Another thing you can try is to delete or rename your Spine user settings folder:
<user home folder>/Library/Application Support/Spine/

You can also try reinstalling Spine, which might fix problems like file permissions getting changed.

Have you installed any software recently? Some software has conflicts with Spine, such as Rescue Time or some display link software for sharing your screen with a mobile device.

sharbelfs

hi Nate,

thanks for the response,
and I'm not sure what happened, its really weird I think. I checked here and I didn't install any new software in this time.
I tried to change the version and remove the folder, but none of them worked,

one thing that I did that sort of make the Spine work was to run the "launcher-full.jar" from inside the app.

This is the spine.log

Spine Launcher 3.0.13
Mac OS X x86_64 10.11.3
Java 1.7.0_51 Esoteric Software
64-bit Server VM
Downloading: Spine 3.1.03
Update complete.
Spine 3.1.03 Essential, JGLFW
Licensed to: XXXXXXX, XXXXXXXXXXX
Intel Inc.
Intel HD Graphics 4000 OpenGL Engine
2.1 INTEL-10.12.13
Resetting hotkeys (new version).
Started.

also I got this errors checking log files (not sure if that helps)

Date/Time: 2016-04-03 01:02:03 -0300
OS Version: Mac OS X 10.11.3 (Build 15D21)
Architecture: x86_64
Report Version: 19

Command: Spine
Path: /Applications/Spine/Spine.app/Contents/MacOS/Spine
Version: 1.0 (1)
Parent: launchd [1]
PID: 6653

Event: wakeups (microstackshots only)
Wakeups: 806 wakeups per second for 56 seconds
Duration: 56.00s
Steps: 56

Hardware model: MacBookPro10,2
Active cpus: 4

Fan speed: 2154 rpm

Powerstats for: Spine [6653]
UUID: 504230F7-FA6C-3FA6-B9B2-7D9CCE070472
Start time: 2016-04-03 01:02:05 -0300
End time: 2016-04-03 01:02:59 -0300
Parent: launchd
Microstackshots: 39 samples (69%)
Primary state: 17 samples Non-Frontmost App, Kernel mode, Thread QoS Legacy
User Activity: 0 samples Idle, 39 samples Active
Power Source: 0 samples on Battery, 39 samples on AC

Date/Time: 2016-04-03 01:04:53 -0300
OS Version: Mac OS X 10.11.3 (Build 15D21)
Architecture: x86_64
Report Version: 22

Command: Spine
Path: /Applications/Spine/Spine.app/Contents/MacOS/Spine
Version: 1.0 (1)
Parent: launchd [1]
PID: 6653

Event: hang
Duration: 1.40s (process was unresponsive for 162 seconds before sampling)
Steps: 14 (100ms sampling interval)

Hardware model: MacBookPro10,2
Active cpus: 4

Fan speed: 2512 rpm

Nate

I wish we could figure out why it works when you run the JAR, but not Spine.app. And also why it worked and then stopped working, and why it works fine on the computers we try it on. It's super bizarre! I'm glad you are able to run Spine now though.