jonchun

Trying to open Spine just hangs.


Literally no response at all. I've tried restarting my computer, reinstalling spine, clearing everything in the Application Support folder, and nothing seems to help.

Not sure if this is relevant, but I've opened Spine once successfully before, tried to import a atlas+json file that had mesh animations (but I'm not on Pro). I tried re-exporting as a 3.8 Spine version because my json was 3.7 but it failed because of meshes. Today, I tried to open Spine and it just keeps hanging. I've tried leaving it for 1 hour+ and nothing changes.

Currently on macOS 10.14.6
~/Library/Application Support/Spine ls -lah
total 8
drwxr-xr-x 5 - staff 160B Sep 25 15:06 .
drwx------+ 72 - staff 2.3K Sep 25 16:04 ..
-rw-r--r-- 1 - staff 0B Sep 20 15:04 .download
-rw-r--r-- 1 - staff 0B Sep 20 15:05 .lock
-rw-r--r-- 1 - staff 88B Sep 25 15:19 spine.log
~/Library/Application Support/Spine cat spine.log
Spine Launcher 3.8.70
Esoteric Software LLC (C) 2013-2019 | http://esotericsoftware.com
Could I have instructions on how to completely clear all Spine files from my system so I can perhaps try resetting again? I tried searching for all files related to "spine" on my system but there's just way too many files to look through because I have documents with the word "spine" in it.

Also worth bringing up the question: I won't be able to log out of Spine if it doesn't open... Do I need to worry about this if I want to at least try and install spine on a different computer? My registered email for my license is the same as for this forum if an admin sees this.
jonchun
  • Beiträge: 2

badlogic

Sorry for the trouble. Please try deleting ~/Library/Application Support/Spine/. It looks like a bunch of file are actually missing from that directory.
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badlogic

Mario
  • Beiträge: 2099

jonchun

Thanks @badlogic. Silly me tried
rm -rf "~/Library/Application Support/Spine/*"
which didn't help, but didn't think to
rm -rf "~/Library/Application Support/Spine"
. (I wiped that directory after reading something about trying to delete the preferences file.

Interestingly enough, SOME of the files do come back and not the rest. That seems to have done the trick!
jonchun
  • Beiträge: 2

badlogic

Ah, the gold old "have you tried turning it off and on again". The files in that directory store your settings and other stuff. If they get corrupted for whatever reason, Spine might have a hard time starting up.
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badlogic

Mario
  • Beiträge: 2099


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